Michelle Pascoe

About The Author

MICHELLE PASCOE is an International Certified Speaking Professional, an Accredited Trainer and Assessor, and managing director of Optimum Operating Procedures and Services, Pty., Ltd. (OOPS), one of Australia’s most respected training and research companies. She works with small to multimillion-dollar companies in the gaming industry, as well as the hospitality, retail, manufacturing, real estate, government, automotive and professional services sectors to ignite employee potential and drive outstanding service experiences.

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Books by Michelle Pascoe

The VIP Principle

Discover How Guest Experiences Drive Long Term Growth

By Michelle Pascoe and Dave Staughton

WOW Your VIP Guests And Boost Your Business

Whether you run a casino, resort, club, hotel, restaurant or conference centre, it has never been harder to compete for your guests’ dollar. How can your business cater to all of its highest-paying guests if they are from different generations a...

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