Help Center > Purchasing Books
What payment types are accepted on your site?
We accept the following major credit cards, such as Visa, MasterCard, American Express, and Discover Card; as well as popular easy online payment methods such as PayPal, Google Pay, Meta Pay, Amazon Pay, and Apple Pay, and Shop Pay.
How do I obtain bulk pricing if I wish to purchase more than one book?
Simon & Schuster titles are available at significant quantity discounts when purchased in bulk (minimum of 10) for corporate use, author events, resale/wholesale. Custom imprinting or excerpting is also available to fit special needs. To order any of our titles in bulk, please contact our Special Sales department by calling 1(866) 506-1949. Your request will be answered within 3 business days. If this is a rush order, please call 1(877) 989-0009.
Do you collect sales tax?
Appropriate sales tax is calculated during the order check out process and is based on existing local, state and federal laws. Any taxes imposed will be specified in your cart prior to submitting your order.
Where does Simon & Schuster ship? Do you ship outside of the US?
We can ship items to the continental United States, Alaska, and Hawaii. At this time we do not ship to Puerto Rico, the U.S. Virgin Islands, P.O. Boxes, international addresses, APO/FPO addresses, or prisons/correctional facilities.
What are your shipping rates and timelines?
Delivery charges are displayed in US dollars and are calculated based on your delivery location. During the checkout process, you will be able to select your preferred shipping service. The cost will be calculated for you and displayed for your approval.
The delivery time frame for each item will vary based on the shipping option chosen during the checkout process and the specific item(s) you have purchased.
- Standard: Average delivery in 4-8 business days, but can take up to 3 weeks for locations such as Alaska and Hawaii.
Can I change the shipping address on an order that has been shipped?
No. For security reasons, we are not able to modify the shipping address on any orders once an order has been placed or shipped.
Why doesn’t the tracking information on my package update?
Don't worry! Your package is still moving your way (even if the tracking doesn't update). It often takes from 24-48 hours from the time a tracking number is assigned to a package for it to activate. While it is required that packages with tracking numbers be scanned at every stop along the way from origin to destination, these scans are sometimes missed or skipped. It can be that the courier is using a malfunctioning scanner, that he forgot to scan the item or that the delivery has been interrupted for some reason. If your order shipped standard ground, and has not been received after 14 business days, please contact us.
Can’t find your package after getting a notice of delivery?
Sometimes, the carrier will prematurely mark a package as delivered. If you are unable to locate your package within 24hrs after the package was marked delivered, please contact customer service for assistance.
I didn’t receive all of the items I ordered - where are they?
If your order contains multiple items, they may arrive in different packages on different dates. You will receive a separate shipping confirmation email for each package shipped.
Can I cancel or change my order after purchasing?
Unfortunately, once an order is placed it cannot be changed or cancelled.
Can I add items to an existing order or change the ship type?
No. Once an order is placed, we are unable to make any changes.
Why were items in my order cancelled?
They were out of stock at the time your order was processed. During peak order periods, there may be delays to the item availability on our site. This can result in an item canceling from your order due to being out of stock. At the time your order was processed, the item you ordered was not available online and was cancelled.
Why was my entire order cancelled?
Your order could be cancelled for the following reasons:
Inventory ran out on one of your selected items as you were placing your order.
The delivery address is a hotel or freight forwarder.
I see the item I ordered is available online, why was my item/order canceled?
- This situation may happen for a few reasons:
- Item(s) were found misplaced in a bin location
- The item has been returned by another customer and is now available
What if my item is backordered?
Occasionally, items you purchase on our site may be backordered. If this is the case, you will be notified by email within 24 hours. This email will include instructions for canceling your order, if you so desire, along with a time frame for delivery of the backordered item(s). If a backordered item is not shipped within 30 days, the order will be automatically canceled and payment refunded to your credit card. You will be notified by email of the cancellation.
Digital products purchased on the Simon & Schuster website are fulfilled by Glassboxx Limited, and must be read using the Simon & Schuster Books app or browser reader. The mobile app is available for iOS (App Store) and Android (Google Play Store).
How to Access Digital Purchases Made on the Simon & Schuster Website
To read or listen to eBooks or eAudiobooks that you’ve purchased on the Simon & Schuster website, use the Simon & Schuster Books app available for iOS (App Store), Android (Google Play Store).
Download and install the app. Then log in with the email address used for your purchase. The eBooks and/or eAudiobooks you’ve just purchased will be displayed under MY BOOKS.
You can also use the Browser Reader at https://SimonandSchuster.Glassboxx.com/
I just bought a book. What do I do now?
If you don’t already have the Simon & Schuster Books app,
- go to the iOS App Store or (Google Play Store) to download the Simon & Schuster Books app (powered by Glassboxx) on to your smartphone and/or tablet,
- enter your email address (no password is required) and tap LOGIN. (You will then be sent a verification code to your email address.)
- enter the verification code sent to your email and tap VERIFY ME.
Your eBooks and/or eAudiobooks will be displayed on the MY BOOKS screen.
If you already have the Simon & Schuster Books app, just open it on your smartphone and/or tablet, and your newly purchased eBooks and/or eAudiobooks will be displayed, together with any previous purchases you’ve made, on the MY BOOKS screen. Just tap on the cover image to start reading or listening to your new book.
I’m having trouble logging in to the app. What should I do?
If you’re having problems logging in to the app, for example, you see the message “Email address not recognized”, make sure the email address you’re entering on the login screen is the email address you used when making your purchase from the website. This may be different from the one you are using for your app store account.
Once you’ve entered the correct email address, Glassboxx sends an email with a verification code to your email address. Copy/paste the verification code from the email into the verification screen in the app and tap VERIFY ME. You’ll then be taken to the MY BOOKS screen.
The email from Glassboxx has the subject “Your Glassboxx verification code”. You might need to check your Spam folder to see the verification email.
After following the steps above, if you continue to see the message “Email address not recognized”, please contact us at SandSHelp@Glassboxx.com.
I’ve got a new phone or tablet. How do I transfer my books to it?
Just download the Simon & Schuster Books app from the app store onto your new phone or tablet, log in with the email address used when you bought your books, and you’ll find them in MY BOOKS.
Where is my verification code?
You need a verification code to log into the app. This is sent as an email to the email address you enter on the login screen. It normally takes less than a minute to be sent by our system, but it can be delayed by your email service.
If you don’t see the verification email after a couple of minutes, please check your spam and junk mail folders.
You can also request a new verification code from the app, but you can only use the most recently requested code to log in.
Can I give or share my book with somebody else?
No, eBooks and eAudiobooks purchased on the Simon & Schuster website cannot be copied, shared, or printed. This is to protect the rights of the authors and publishers of the books.
Can I return eBooks or eAudiobooks?
Please see our return policy below.
Can I read digital books purchased on Simon & Schuster on my Kindle?
No, eBooks and eAudiobooks purchased on the Simon & Schuster website must be read through the Simon & Schuster Books app or browser reader.
How can I get help with my digital purchases?
- If you have technical issues with the app, you can contact SandSHelp@glassboxx.com.
- If you need help with purchases made on the Simon & Schuster website, please contact us at CustomerServiceShop@SimonandSchuster.com.
What is your return policy?
The return procedure outlined here applies only to those items purchased from a Simon & Schuster website.
- It does not apply to books bought at another bookseller, online, or retail store.
- This policy also does not apply to Pimsleur products. For information on Pimsleur’s Money-Back Guarantee, please see https://www.pimsleur.com/c/pimsleur-satisfaction-guarantee.
For digital products:
Due to the digital nature of the product, we do not offer refunds or returns. However, if you meet one one of the following situations, please contact CustomerServiceShop@SimonandSchuster.com for assistance:
- The wrong book file(s) were delivered and cannot be corrected in a timely manner.
- The book file(s) are damaged and cannot be corrected in a timely manner.
- Your device is unable to use the Simon & Schuster books app (powered by Glassboxx) to access the book.
For physical products, we will refund your online purchase if you:
- Return eligible new books and products in their original condition.
- Include your packing slip, or invoice, or copy of your emailed order confirmation; and.
- Return all items within 30 days of the shipment date listed on your packing slip. Note that we must actually receive your return within 30 days of the original shipment date and are not responsible for return shipping delays.
- Original shipment charges are not refundable.
- We cannot be responsible for packages lost during return.
- The credit for your return will be applied to the original payment method used to make the purchase. For credit card payments, it may take up to two credit card billing cycles for the credit to appear on your statement.
- We can not issue refunds for items returned to us more than 30 days after shipment date.
- We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation.
How to Return an Item
Go the Return Portal and click 'Request A Return' to look up your order and follow the instructions on the customer service site.
You will be issued a return label. Please enclose the packing slip inside the package, attach the pre-paid, pre-addressed return label to the outside of the package, and drop it off at your closest Fedex location. You may also send the merchandise back using any other traceable method at your expense. Simon & Schuster is not responsible for lost or damaged packages.
Do you offer exchanges?
We are unable to exchange items.
When will my return be processed?
The credit for your return will be applied to the original payment method used to make the purchase. For credit-card payments, iIt may take up to two credit card billing cycles for the credit to appear on your statement.
How will I be refunded for a return?
Returns for purchases made through SimonandSchuster.com will be refunded in the form of the original payment method (excluding original shipping costs). Discounts given at the time of purchase will be deducted from returned merchandise and such discount will be forfeited and may not be reused. We cannot issue refunds for items returned to us more than 30 days after shipment date.
Can I request to have my refund issued to a different form of payment?
No. All refunds are issued to the original form of payment. If you paid with a credit card that is no longer active, your bank will route your funds to you accordingly. If you paid using a bank gift card, but disposed of your card, please contact us at CustomerServiceShop@SimonandSchuster.com before returning your order so that we can assist you. Once a refund is processed, it cannot be recalled.