Joseph A. Michelli

About The Author

Joseph A. Michelli is a professor of Service Excellence, an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Driven to Delight, The Airbnb Way, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on The New York Times, Wall Street Journal, and USA Today bestseller lists.

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Books by Joseph A. Michelli

All Business Is Personal

One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

By Joseph A. Michelli

An exclusive look at the groundbreaking practices at Amazon’s One Medical, revealing the key strategies that have made it a revolutionary force in healthcare and an inspiration for all industries.

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