Joanna Day

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Books by Joanna Day

What Clients Want from Law Firms

By Ian White, Jenifer Swallow, Csilla Ilkei, Natasha Norton, Adrienne Gubbay, Terezka Zabka, Claire Rason, Joanna Day, Heidi K Gardner, Paul Roberts, Helen Hamilton-Shaw, Thomas Santram and Robert Dilworth

Research shows that most lawyers think they know what their clients want – but their clients don’t always agree. How can lawyers and their firms truly understand the client perspective? How can they know what their clients are really asking for? What do lawyers need to know in order to get – and ...

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