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Table of Contents
About The Book
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
Product Details
- Publisher: Free Press (June 28, 1993)
- Length: 176 pages
- ISBN13: 9780029266250
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Trade Paperback 9780029266250(0.2 MB)
