Making use of the author’s extensive experience in legal design, innovation and transformation, the book blends strategic vision with hands-on experience, going beyond high-level discussions to address real-world challenges such as overcoming organisational resistance, aligning stakeholders, and proving the value of legal design to decision-makers, while also offering practical tools and frameworks to navigate the hidden complexities of legal design projects...This is an essential read for law firm partners and general counsels who are curious about the evolution of legal services and are ready to move from aspiration to action. 

– PLC Magazine

Applying a human-centred approach requires rethinking traditional legal services and documents from the perspective of those who use them, be they the clients, the lawyers, the state or the public. There are many areas of practice that the project can positively influence – use of plain language, adopting visuals, reconsidering contractual structure, all set against the possibilities of AI – highlighting that reliance on precedent can be limiting.

– Tom Proverbs-Garbett, director – TrustPoint Governance, Law Society Gazette