“Caring is at the heart of leading bigger. The coauthors of Expect a Lot, Care a Lot understand that. They offer a grounded, practical framework for leaders who believe high expectations and genuine care aren’t in conflict, but are in fact inseparable. You don’t keep the bar steady to ensure your people’s comfort; you raise it—and in doing so, you unlock the kind of performance that transforms results, teams, and careers.”—Anne Chow, former CEO, AT&T Business and bestselling author of Lead Bigger

“Expect a Lot, Care a Lot is a practical guide for navigating today’s data-driven, connected world. Paired with the 6 Critical Practices course, it provides a clear framework for building high-performing teams while ensuring we never lose sight of the human side of leadership. Across Epsilon, we’re already seeing this come to life. Leaders are bringing a level of personalization to how they lead that reflects the same individual-level understanding we provide to our clients through data and identity.”—Laurie Fry, Chief Talent Officer, Epsilon

“In today’s world, disruption is constant and pressure is everywhere. The teams that win are led by people who expect excellence and genuinely care about the people delivering it. Expect a Lot, Care a Lot gives leaders a powerful road map for creating high-performing teams that stay moti-vated, resilient, and focused on results.”—James Patterson, world’s bestselling author and coauthor of Disrupt Everything and Win

"Expect a Lot, Care a Lot lays out a practical, principled path for leaders who want to drive results without losing their humanity and humility in the process. The 6 Critical Practices are exactly that: a tangible and actionable framework that today’s leaders need to optimize talent and performance.”—Harsha Rodrigues, EVP, Regional Client Services, Women’s World Banking

“High-performing teams don’t happen because leaders demand more, they happen when leaders cocreate a culture of trust, candor, and authen-tic connection that encourages everyone to Co-Elevate each other. Expect a Lot, Care a Lot is a practical and timely guide for leaders who are ready to stop managing performance and start unleashing it.”—Keith Ferrazzi, New York Times #1 bestselling author. Never Eat Alone; Never Lead Alone