Results from the Heart introduces a new and helpful approach to improving job performance, improving job satisfaction, and helping organizations better respond to the rapid changes that are an inherent part of today's business environment. Mr. Suzaki recognizes that a motivated and engaged workforce should be part of any strategy to obtain and maintain competitive advantage. --Carl Stern, CEO, The Boston Consulting Group
Since the publication of Frederick Taylor's The Principles of Scientific Management, managers have relied on logic to compel action. Now Kiyoshi Suzaki, one of the world's leading experts on enlarging the talents, self-esteem, and growth of the individual employee, argues that logic alone cannot move people to act. Productivity problems are inextricably linked to self-esteem, he argues, and worst of all to a prodigious waste of individual talent. But each solution is personal, Suzaki concludes, and found only within ourselves. "To find meaning and purpose at work we must use our brain," Suzaki says, "but listen to our heart." In Zenlike fashion he proposes that each of us ask ourselves a series of questions to determine the degree to which our brain is engaged with our heart. The framework around which this selfquestioning takes place is a groundbreaking concept that Suzaki calls "the mini-company." The author demonstrates how, within the larger workplace, each job is endowed with an almost spiritual meaning when each person -- at every level -- becomes president of his or her own area of responsibility. With simple diagrams, Suzaki shows how your boss becomes your banker or venture capitalist and your peers become your immediate suppliers or customers. The results are nothing short of astonishing. In Results from the Heart, Suzaki describes thousands of mini-companies he has "founded" during his worldwide consulting assignments. In most cases in which unhappy employees had previously "followed instructions like robots," there have been spectacular increases in both morale and productivity. If it is true that work is a journey, this manifesto for a more humane definition of the way we work is the roadmap.
Dr. Stephen R. Covey author of The 7 Habits of Highly Effective People Everyone is coming to know the "soft" (people) stuff is the "hard" stuff. Suzaki has shifted his guns to the people side and powerfully teaches two brilliant ideas: first, the concept of a mini-company, and second, how to connect the mind (logic) and the heart (meaning) in unleashing human potential.
Gary Soloway CEO, Sphere Industries Suzaki spans the gap between the logic of the mind and the compassion of the heart by addressing spirituality in business and the workplace. He challenges us to draw on our inner strengths, to develop a personal mastery by learning who we are, what we do, and how to bring out the creativity in people. This is a must-read for everyone in the organization willing to venture to the last great frontier of management theory -- the human heart.
Fujio Cho CEO, Toyota Motor Corporation Daily, I work with the idea of "respect for the individual." I believe this is the source of Toyota's strength and vitality. Since the mini-company idea reinforces this core foundation, I feel very much encouraged.
Hua-Ching Ni Taoist Master and author of The Way of Integral Life What Suzaki is after is the enlightenment of organizations. Mini-company is a pragmatic way to harmonize spiritual and intellectual realms in the modern world. The name of the game is: find your spirit, discover the fountain of wisdom and compassion, and integrate these into your own principled way to express LIFE!
Don Runkle President, Dynamics & Propulsion Sector, Delphi Automotive Systems This is a book with a wealth of advice for your brain to use in managing a business while listening to your heart. Most of us business leaders know a lot about business, but not much about ourselves. Results from the Heart helps connect what we know with who we are.