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The End of Jobs

The Rise of On-Demand Workers and Agile Corporations

About The Book

As the robots rise, we are faced with the End of Jobs, but not in the way you might think…

The world has witnessed three step functions in technological change: mechanization, electrification, and computerization. These industrial revolutions led to massive increases in productivity and thus the need for fewer workers. With each of these technological breakthroughs, the power balance between companies and workers shifted heavily to companies. The abuses of that power by companies instigated employee unrest and sometimes even armed uprisings. Counterbalancing forces rose to constrain companies’ power, eventually prompting unions, regulation, and the social safety net to bring stability to the relationship.

As we enter the fourth great leap forward in technology with robots and AI, we face the first services revolution. The power balance will again shift massively to companies as new technologies drive productivity increases in the service industry, much as the last three industrial revolutions transformed manufacturing. What lessons can we learn from the past three industrial revolutions and the current state of the labor market? How will we renegotiate the social contract to ensure fairness for workers, set clear rules for companies, and provide stability for society? What is the future of work?

The book also includes The Future of Work Prize competition, where the following twenty thought leaders in the world of work wrote essays on their vision of the world in 2040. The contributor that is most correct in 2040 will be awarded the $10 million Future of Work Prize. Contributors include:

Andrew Stern - President Emeritus, Service Employees International Union

Barry Asin - President, Staffing Industry Analysts

Bruce Morton - Head of Strategy, Allegis Global Solutions

Carl Camden - Former CEO, Kelly Services

Cindy Olson - Former CHRO, Enron

Daniel Pianko - Managing Partner, Achieve Partners

David Fano - CEO, Teal

Deborah Borg - CHRO, Bunge

Gene Holtzman - Founder, Talent Tech Labs

Gene Zaino - Founder, MBO Partners

Holly Paul - CHRO, FTI Consulting

Ian Ziskin - Former CHRO, Northrop Grumman

Jane Oates - President, WorkingNation

Johnny C. Taylor, Jr. - President, Society for Human Resource Management

Kim Seymour - CHRO, WW (formerly Weight Watchers)

Marcus Sawyerr - CEO, Yoss

Michael Bertolino - Senior Partner, E&Y

Michael Johnson - Former CHRO, UPS

Michelle Greenstreet - Former CHRO, Various

William Weissman - Partner, Littler Mendelson

About The Author

Product Details

  • Publisher: Post Hill Press (June 2, 2020)
  • Length: 240 pages
  • ISBN13: 9781642934359

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Raves and Reviews

"In the age of the social enterprise, the power of the individual at work is rising exponentially. The End of Jobs captures the spirit of this important shift and helps organizations start to think about how worker relationships need to evolve for the future. An important read for any organization trying to compete in the future of work." 

– Erica Volini, Global Human Capital Leader at Deloitte

"The End of Jobs delves insightfully into the rise of the on-demand economy—and what all of us should expect next. An important read for anyone concerned with automation and the future of work." 

– Kathryn Minshew, Founder and CEO, The Muse, Bestselling Author

"Jeffrey Wald develops a vision of what the workforce of the future will look like as we grapple with convergence, artificial intelligence, and robotics—real factors rapidly shaping the future of work—and real elements being discussed in the executive committees and boardrooms of all companies today. Jeff offers insights that will enable leaders to frame their people strategies as we rapidly scale into an era of the on-demand worker and agile workforce shaped by unimaginable leaps in artificial intelligence applications and robotics."

– Doug Peterson, President and CEO, S&P Global

"In this book, Jeff and twenty visionaries paint a detailed picture of the forces shaping the future of work—automation, globalization, remote & freelance work, technology platforms—and how we can ensure a good outcome for all. This book is a must-read for policy makers, business leaders, and anyone interested in the history of work and what it teaches us about possible futures." 

– Stephanie Kasriel, Former CEO of Upwork, the world's largest labor marketplace

"Only the creative mind of Jeff Wald could synthesize and articulate this thought-provoking portrait of the future of work! For all organizations, the scope, boundaries, and definition of the global workforce continue to shift and expand, requiring new strategies and management approaches. The End of Jobs serves as an integrated guide to thinking through these issues which are undoubtedly on the agenda of leadership teams everywhere." 

– Liz Dente, Chief People Officer, Priceline

"As executives think about the future of work, there is no better guide than Jeff Wald's The End of Jobs. Jeff's research provides insights into how the future may unfold. Jeff identifies the next wave of technological change as the First Services Revolution, a conclusion that all will come to share. By sponsoring the Future of Work Prize, Jeff has gathered some of the leading labor thinkers, and reading their takes on the world in 2040 was informative and fun!"  

– Sreeni Kutam, Chief Human Resources Officer of ADP

"Jeff's outlook on the future of workforce erases the words 'employee,' 'contractor,' 'part-timer,' 'temp,' etc. and suggests a replacement sooner than later with words aligned to the actual work and skills. This is a must for companies and HR leaders to keep pace with this transformation. We must move from jobs and gigs to a new world, perhaps a jig, a skig? Jeff's vision of Total Talent Management is spot on. A company's EVP must be re-engineered in every aspect (the organization, people, work, opportunities, and total rewards). The winners will be the ones that balance the changes brought by mechanization, electrification, and computerization with human experiences that emotionally connect and engage at the individual and team levels." 

– Lesley Elwell, Chief People Officer, JE Dunn

"The End of Jobs is both a history lesson and a roadmap for the future of labor. The only time I put it down was when I was stopping to contemplate how the book's insights would affect the business that I am in given that we have a large-scale distributed workforce." 

– Scott Salmirs, CEO, ABM Industries

"Jeff Wald has written a timely book anticipating that the huge shifts in technology will spark a national focus on building security for America's workers." 

– Sara Horowitz, CEO, Trupo, Founder, The Freelancers Union, and Bestselling Author of "The Freelancer's Bible"

"Jeff is widely known as THE expert on our evolving workplace dynamics. His ability to simplify the complex and apply his insights into culture and business is what sets him apart." 

– Matt Britton, CEO of Suzy, and author of "YouthNation"

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