James L. Heskett

About The Author

James L. Heskett teaches at the Harvard Business School and is the coauthor of Service Breakthroughs.

Author Alerts

Get updates about James L. Heskett and recommended reads from Simon & Schuster.
Plus, get a FREE ebook when you sign up!

By clicking 'Sign me up' I agree to the Terms of Use and acknowledge the Privacy Policy and Notice of Financial Incentive. Free ebook offer available to NEW US subscribers only. Offer redeemable at Simon & Schuster's ebook fulfillment partner. Must redeem within 90 days. See full terms and conditions and this month's choices.

Books by James L. Heskett

Thank you for signing up, fellow book lover!

Tell us what you like and we'll recommend books you'll love.

Your First Name

Birth Month

Zip Code

State

Thank you!

Your registration is complete.