Help Center > Purchasing Books
What payment types are accepted on your site?
We accept the following major credit cards, such as Visa, MasterCard, American Express, and Discover Card; as well as popular easy online payment methods such as PayPal, Google Pay, Meta Pay, Amazon Pay, and Apple Pay, and Shop Pay.
How do I obtain bulk pricing if I wish to purchase more than one book?
Simon & Schuster titles are available at significant quantity discounts when purchased in bulk (minimum of 10) for corporate use, author events, resale/wholesale. Custom imprinting or excerpting is also available to fit special needs. To order any of our titles in bulk, please contact our Special Sales department by calling 1(866) 506-1949. Your request will be answered within 3 business days. If this is a rush order, please call 1(877) 989-0009.
Do you collect sales tax?
Appropriate sales tax is calculated during the order check out process and is based on existing local, state and federal laws. Any taxes imposed will be specified in your cart prior to submitting your order.
Where does Simon & Schuster ship? Do you ship outside of the US?
We can ship items to the continental United States, Alaska, and Hawaii. At this time we do not ship to Puerto Rico, the U.S. Virgin Islands, P.O. Boxes, international addresses, APO/FPO addresses, or prisons/correctional facilities.
What are your shipping rates and timelines?
Delivery charges are displayed in US dollars and are calculated based on your delivery location. During the checkout process, you will be able to select your preferred shipping service. The cost will be calculated for you and displayed for your approval.
The delivery time frame for each item will vary based on the shipping option chosen during the checkout process and the specific item(s) you have purchased.
- Standard: Average delivery in 4-8 business days, but can take up to 3 weeks for locations such as Alaska and Hawaii.
- 2nd Day: Average delivery in 2-6 business days, but can take longer for some locations such as Alaska and Hawaii.
- Next Day: Average delivery in 1-2 business days, but can take longer for some locations such as Alaska and Hawaii. If you purchase more than one item, it is possible that your order will be delivered in multiple shipments and/or by different carriers. This is to ensure that you receive each of your items as soon as possible.
Can I change the shipping address on an order that has been shipped?
No. For security reasons, we are not able to modify the shipping address on any orders once an order has been placed or shipped.
Why doesn’t the tracking information on my package update?
Don't worry! Your package is still moving your way (even if the tracking doesn't update). It often takes from 24-48 hours from the time a tracking number is assigned to a package for it to activate. While it is required that packages with tracking numbers be scanned at every stop along the way from origin to destination, these scans are sometimes missed or skipped. It can be that the courier is using a malfunctioning scanner, that he forgot to scan the item or that the delivery has been interrupted for some reason. If your order shipped standard ground, and has not been received after 14 business days, please contact us.
Can’t find your package after getting a notice of delivery?
Sometimes, the carrier will prematurely mark a package as delivered. If you are unable to locate your package within 24hrs after the package was marked delivered, please contact customer service for assistance.
I didn’t receive all of the items I ordered - where are they?
If your order contains multiple items, they may arrive in different packages on different dates. You will receive a separate shipping confirmation email for each package shipped.
Can I cancel or change my order after purchasing?
Unfortunately, once an order is placed it cannot be changed or cancelled.
Can I add items to an existing order or change the ship type?
No. Once an order is placed, we are unable to make any changes.
Why were items in my order cancelled?
They were out of stock at the time your order was processed. During peak order periods, there may be delays to the item availability on our site. This can result in an item canceling from your order due to being out of stock. At the time your order was processed, the item you ordered was not available online and was cancelled.
Why was my entire order cancelled?
Your order could be cancelled for the following reasons:
Inventory ran out on one of your selected items as you were placing your order.
The delivery address is a hotel or freight forwarder.
I see the item I ordered is available online, why was my item/order canceled?
- This situation may happen for a few reasons:
- Item(s) were found misplaced in a bin location
- The item has been returned by another customer and is now available
What if my item is backordered?
Occasionally, items you purchase on our site may be backordered. If this is the case, you will be notified by email within 24 hours. This email will include instructions for canceling your order, if you so desire, along with a time frame for delivery of the backordered item(s). If a backordered item is not shipped within 30 days, the order will be automatically canceled and payment refunded to your credit card. You will be notified by email of the cancellation.
What is your return policy?
The return procedure outlined here applies only to those items purchased from a Simon & Schuster website.
- It does not apply to books bought at another bookseller, online, or retail store.
- This policy also does not apply to Pimsleur products. For information on Pimsleur’s Money-Back Guarantee, please see https://www.pimsleur.com/c/pimsleur-satisfaction-guarantee.
We will refund your online purchase if you:
- Return eligible new books and products in their original condition.
- Include your packing slip, or invoice, or copy of your emailed order confirmation; and.
- Return all items within 30 days of the shipment date listed on your packing slip. Note that we must actually receive your return within 30 days of the original shipment date and are not responsible for return shipping delays.
- Original shipment charges are not refundable.
- We cannot be responsible for packages lost during return.
- The credit for your return will be applied to the original payment method used to make the purchase. For credit card payments, it may take up to two credit card billing cycles for the credit to appear on your statement.
- We can not issue refunds for items returned to us more than 30 days after shipment date.
- We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation.
How to Return an Item
Go the Return Portal and click 'Request A Return' to look up your order and follow the instructions on the customer service site.
You will be issued a return label. Please enclose the packing slip inside the package, attach the pre-paid, pre-addressed return label to the outside of the package, and drop it off at your closest Fedex location. You may also send the merchandise back using any other traceable method at your expense. Simon & Schuster is not responsible for lost or damaged packages.
Do you offer exchanges?
We are unable to exchange items.
When will my return be processed?
The credit for your return will be applied to the original payment method used to make the purchase. For credit-card payments, iIt may take up to two credit card billing cycles for the credit to appear on your statement.
How will I be refunded for a return?
Returns for purchases made through SimonandSchuster.com will be refunded in the form of the original payment method (excluding original shipping costs). Discounts given at the time of purchase will be deducted from returned merchandise and such discount will be forfeited and may not be reused. We cannot issue refunds for items returned to us more than 30 days after shipment date.
Can I request to have my refund issued to a different form of payment?
No. All refunds are issued to the original form of payment. If you paid with a credit card that is no longer active, your bank will route your funds to you accordingly. If you paid using a bank gift card, but disposed of your card, please contact us at customerserviceshop@simonandschuster.com before returning your order so that we can assist you. Once a refund is processed, it cannot be recalled.